Shipping & Delivery
1.Please fill in the checkout page with Full Name, Postal Code, Detailed Address and Phone Number. To avoid delays and return parcels by customs, the correct information must be provided.
2.Breo reserves the right to ship orders from any distribution center(s) in our global network, as needed.
3.If you cannot pick the unit up from the original address, the carrier will attempt to deliver up to 2 times and then hold your package at the closest office for 5 days.
4.If you cannot pick it up there, it will be disposed of. All expenses will be paid by customers.
Due to the current COVID-19 pandemic worldwide there may be delays in delivery. But we are open as usual and we will always work hard to get your order to you as quickly as possible.
Processing Time after order received: 1-3 working days
Customer service time: 9: 00 a.m. to 6: 00 p.m. from Monday to Friday, UTC+8
- It's slower than usual because there's shipping disruption due to coronavirus.
Our items stock status: as usual, we will ship out your package in two days after receiving your payment, but for a short time our product is out of stock. When we meet such conditions, we will try our best to send the package to you as soon as possible.
The harsh weather condition and festival holiday: sometimes the package shipping time will be influenced by the harsh weather condition and festival holiday.
How about changing your shipping address?
If you want to change your shipping address and our customer service is online, please directly contact our online service to chat in detail. If our customer service is not online after you place an order, please leave an order comment or shoot us an email telling us your shipping address you need to modify. Once our customer service gets your message, we will check with you.
A gentle reminder: you have the time to change the shipping option before we send out your package, usually the item will be sent within 12 hours after receiving your payment.
Please note that unfortunately, we will be unable to change the address for any items that have already shipped out of the warehouse.
Note: Normally, we ship out the order within 2-3 days after payment. There will be a tracking number after we ship the order, tracking number will be updated on the website
Should you come across any issues with tracking your package, please feel free to reach out to us at firstname.lastname@example.org, and we’ll work to resolve the issue as soon as possible.
For any issues pertaining to your order, please reach out to us at email@example.com, and we’ll work with the mail courier to investigate further into the status of your order.
We stand by our products with a satisfaction guarantee - if you are not satisfied with any Breo’s product, simply return the product within 14 days for a full refund. By agreeing to the terms of purchase you also agree to this refund policy.
In the unlikely event that you do not receive your order, please contact us so we can order a replacement or give you a gift/discount code to make things right! Please wait 4 weeks before contacting us if you do not receive your order.
Damages & issues.
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts.
Our warehouses put forth every effort to prevent shipping damage however, it does occur occasionally.
If you receive a damaged part, do NOT accept the package, have the shipper immediately return to the sender.
If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to the sender.
We must be contacted immediately if any of the above occurs to prevent your being charged freight on both ways. We are not responsible for missing, damaged, or incorrect parts after 30 business days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you to communicate with us.
Now we offer free shipping for any orders.
Please note that you're responsible for customs clearance and tariff payments where applicable.
Exclusions: Certain products we offer do carry associated shipping charges either per item or per order amount. The total item shipping charges, if any, will be detailed in the checkout page.
The delivery cost will automatically be calculated in your shopping cart after you enter your country. It depends on automatic calculation of destination.
The prices also depend on the different rates of the shipping companies and are subject to change without notice. We’re constantly working on lowering the shipping prices for you though!
The shipping method you choose can affect your cost and shipping time, we suggest you to choose one that best meets your demands on price and delivery time.
If the item is damaged, stolen, we will contact the corresponding shipping company for a refund or redelivery.
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It takes 7-15 working day for your package to arrive
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