At Breo, we make every effort to answer your questions and accommodate your requests in regards to any of our products or services.

Frequently Asked Questions

Product Questions

  • Can I bring BREO massages on flights? 

Yes. Our products are light and portable. 

  • What can BREO massagers be used for? 

BREO massagers are designed to target pressure points, with principles of modern therapy and traditional Chinese medicine in mind, for deep relaxation and stress relief after long workdays.

  • How are BREO massagers special? 

By combining principles of modern therapy and traditional Chinese medicine, BREO products promote work-life balance through smart technology and a commitment to lifestyle aesthetics. BREO’s decade-long commitment to R&D is driven by the desire to bring more mainstream attention to health awareness and daily mindfulness. 

  • Can BREO massagers be used for rehabilitation? 

BREO products are designed for deep relaxation and stress relief, not medical use.

  • Can BREO massagers be purchased in-store? 

BREO has physical stores in the following countries/regions: South Korea (30), Hong Kong (5), Thailand (3), Malaysia (3), Indonesia (1), Mainland China (100+). BREO is also available on Amazon (although they are sold here at a slight discount).

Delivery Questions

  • Can I track my order?

Yes. Once your order has shipped, you will receive an email confirmation with a tracking number that allows you to track your package.

You may also track your package and find order history by clicking the "Track Order" icon at the end of our page or by logging into your breo.com account using your email address and password. There you can check order status and track shipping simply by clicking on an Order Number.

  • I provided the wrong address on my order, what do I do now?

Please contact customer service email service-global@breo.com as soon as possible, and we will correct the address for you.

  • What forms of payment are accepted to purchase a Breo massager?

We accept PayPal, Visa, Master Card, American Express and JCB. Later, we will develop more payment channels.

After-sales Questions

  • Is there a warranty?

Yes, the warranty period of most of our products is one year.

  • Do you accept returns?

Yes, you can return the goods within 14 days after you receive them.

  • What if I want to cancel the order?

If you want to cancel the order, please contact us within 12 hours after placing the order. Please note that any packaged or shipped order cannot be modified or canceled.

  • What if my product is damaged?

Please check the package when the goods arrive. If any damage is found, please indicate it when you sign for it. If your goods are damaged, please send the photos to the customer service email service-global@breo.com, and we will handle them immediately.

  • Can i become a vip member of Breo

Yes you can become a vip member of Breo click here for more detail.

Contact form

  • General Inquiries

    Please feel free to contact us if you need any help about your order. Please email us at: service-global@breo.com. Happy shopping!

  • Contacts

    Tel:+86 13437800097

    email: service-global@breo.com

    Address: Xinghua Building, No. 2018 Mid Shennan Rd, Futian, Shenzhen, Guangdong, China, 518000

  • Partnership & PR

    All means of cooperation are welcomed, including distribution, ODM, OEM, etc. For PR purposes please email the media kit to marketing-sea@breo.com.

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  • Subscriber Benefits

    Subscriber benefits

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  • Free Standarad Delivery

    Free standard delivery

    It takes 7-15 working day for your package to arrive

  • 1-Year Warranty

    We have your back

    30-Day return guarantee and 1-Year warranty

  • Seasonal Discounts

    Special Offer

    Exclusive offers are available on official site

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